Our client a large government agency is seeking an IT Asset Administrator for a 1 year+ contract.
You can come onboard as our W2 or independent contractor.
This position is hybrid with onsite work in Jersey City NJ with possible meetings at otherf acilities in the NY/NJ area. Pay range is $70-$80/hour
The IT asset administrator working for the Technology Customer Service Unit within the Technology Department, which is responsible for
end-user computing and cellular devices.
Under the direction of the IT Assistant General Manager of Customer Service, the IT Asset
Administrator will support the day-to-day end-user computing related needs and questions.
The successful candidate will work independently as well as with both contractor and staff
resources of different Units and Departments throughout the Agency to deliver work products
including but not limited to:
JOB RESPONSIBILITIES:
Maintain records regarding computer asset purchases, licenses, and warranties.
Prepare work orders for computer assets working with approved vendors to replenish and
maintain stock at desired inventory levels.
Assist end users via telephone, e-mail and in person, with a wide range of questions,
problems and requests with their computer needs.
Collaborate with Agency Units and Departments on projects for deployment of end user
equipment and assets.
Editing and modifying computer asset information in ServiceNow as needed to ensure
appropriate accountability of equipment.
Identify idle assets and work with all Departments to ensure the assets are appropriately
redeployed or retired.
Accept and validate all computer and computer related asset deliveries.
Validate and attest that deliveries match the Purchase Order.
Scan all delivered computer and computer related equipment and forward information to
appropriate Contractor and PA staff.
Provide computer equipment from stock room to build bench for customer orders.
Monitor and track incidents and trouble call in current ServiceNow ticketing system in
support of the incident and problem management process; recognize high priority tickets and
act within the expected response time.
Update all assigned tickets capturing troubleshooting activities and resolution.
Resolve escalations from the IT Service Desk and handle client support requests as well as
take ownership of product issues and ensuring closure is achieved.
Maintain accurate inventory of devices and provide weekly inventory counts to Customer
Service management and validate against ServiceNow reports.
Must be proactive with other divisions within the Technology Department to stay on top of
potential orders. Advise as to what potential orders are in pipeline.
Effectively communicate with all levels of internal management.
Record decommissions of devices and keep for storage.
Assist with disposal of devices.
EXPERIENCE/QUALIFICATIONS:
Associate Degree in Computer Science, Telecommunications or related field experience
Must have a minimum of 4 years extensive knowledge of computer hardware, including but not
limited to device management and deployment, understanding application and operating
systems (Windows platforms)
Excellent English oral, written and listening communication skills.
Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite
Experience with IT Service Management Software
Strong organizational skills
Strong customer service skills
HIGHLY DESIRABLE:
Degree in Computer Science or related field.
Microsoft Certifications (MCSA, MCSE, Windows server, etc.).
ServiceNow.