Background

A major retirement plan provider/administrator was replacing a large annuities legacy system with a new commercial-off-the-shelf solution that required considerable customization.

The $80M, multi-year corporate initiative involved the re-platforming of an Annuity Request Capture & Payment System, a critical component in the annuity payment process relied on by hundreds of thousands of retirees (payees) for income payments.

Problem

The company had reached the requirements phase but was struggling to find Project Managers, Business Analysts, and Subject Matter Experts (SMEs) – nine resources in total – with the annuities experience required to solicit, capture, validate, and manage the new system’s complex set of requirements. Lacking the necessary knowledge or network to source these types of candidates, the company’s standard staff augmentation vendors were not meeting expectations.

Solution

The company asked SynergisticIT to assist with this need. We designed a staffing plan and, within six weeks, staffed the project with three Project Managers (including the lead PM), four Business Analysts, and two business SMEs, all with the required annuities experience.